Responsible Gaming

Protecting your well-being while you gamble is our responsibility. At 1win, we promote healthy gambling practices by implementing real measures that allow you to gamble safely and responsibly.

Our policy strictly prohibits participation by minors; prevents behaviors that may indicate addiction; and offers tools to set limits on deposits, bets, and playing time. Furthermore, we facilitate temporary or permanent self-exclusion if needed, provide access to specialized support organizations, and constantly review our system to strengthen player protection.

Self-exclusion tools significantly reduce the risk of addiction and are available without restrictions even in the 1win Chile app.

Gaming should be a form of leisure, not a compulsive activity. To ensure a positive experience, we recommend:

• Set clear limits: define a budget and a schedule before participating;
• Avoid emotional gambling: don’t gamble under stress, euphoria, or with the intention of recouping losses;
• Remember its recreational nature: gambling is not a method for generating income or solving financial problems;
• Monitor expenses and time: regularly track how much money and time you dedicate to this activity.

Maintaining control is the foundation upon which every bet you place at 1win is built.

Although only a small group develops problematic behaviors, at 1win we treat this issue with the seriousness it deserves. If you answer yes to 5 or more of the following questions, you may be facing a warning sign:

• Do you constantly increase the amounts of your bets?
• Do you borrow money to gamble?
• Do you gamble longer than you planned?
• Does gambling affect your reputation or emotional state?
• Do you use it as an escape from personal problems?
• Do you avoid talking about your gambling habit with your loved ones?
• Have you tried to control the amount you bet and the time you spend in gambling establishments, but your attempts have been unsuccessful?

Recommendations to avoid problems:

• Use self-limiting tools: set deposit or bet limits on the platform;
• Diversify your leisure time: look for alternative activities outside of gaming;
• Play with knowledge: make sure you understand the rules and accept that there are no “infallible systems”;
• Take regular breaks: set rest times and respect them.

Control begins with recognizing that gaming on 1win is only one part of your time, not your entire routine.

With the intention of promoting safe gaming, at 1win we offer you:

• Self-exclusion: temporary or permanent, depending on your needs;
• Customizable limits: control your deposits, bets, or play time.

If you decide to close your account, our support team will assist you. In most cases, you’ll be able to reactivate it later, but if you request a “permanent closure,” it will be irreversible.

If you need professional help, we recommend contacting organizations such as:

• GamCare (specialized advice): https://www.gamcare.org.uk/);
• Gambling Therapy (emotional support): https://gamblingtherapy.org/);
• Gamblers Anonymous (mutual aid groups): https://gamblersanonymous.org.uk/).

From our home, we promote play as a controlled activity and provide you with all the support you need to make it so.