Terms and Conditions

All 1win bets are subject to a specific regulatory framework. Here, we outline some of the general rules governing your activity on the site:

• A bet is considered valid only if accepted within the timeframe specified in the betting line;
• Betting terms (odds, handicaps, limits) are subject to change prior to confirmation; once placed, a bet cannot be modified;
• Bets placed on outcomes already known at the time of execution are settled at odds of 1.00;
• Bets voided for technical or regulatory reasons are refunded without any winnings;
• If you notice an error regarding your winnings, you have 10 days to file a claim, providing full details of the event;
• In the event of suspicious matches, bets may be blocked or declared void without prior justification;
• If it is proven that you possessed information regarding the outcome beforehand, your account and all associated bets will be cancelled;
• The bookmaker does not accept claims based on translation errors or incorrect team or player names.

The only valid version of these Terms and Conditions is the one drafted in English; all other versions are for informational purposes only.

In the world of betting, fair play begins with clear rules. That is why we have put together a selection of basic rules that every player should keep in mind before placing a bet:

• Customized limits without notice: we may limit or increase maximum betting amounts or odds for specific events or individual players, without prior notice or the need to justify the decision;
• Duplicating risk is prohibited: repeated bets on the same outcome may be restricted at our discretion to maintain the fairness of the system;
• Mandatory online confirmation: a bet is considered valid only after being registered on our server and confirmed online;
• Bets using available balance only: we do not accept bets that exceed your account balance. The amount is deducted upon confirmation, and winnings, if any, are credited after settlement.
• The clock rules: bets must be placed before the event begins, except in the case of live betting. If a bet is recorded after the deadline, it will be automatically voided;
• Cancellations based on specific criteria: if a bet must be cancelled (for example, due to information manipulation or a known result), the refund is processed as a single bet, and for accumulator bets, no winnings are calculated for that specific event;
• Suspended events: if an event is interrupted, a period of up to 48 hours is allowed for the calculation to be completed. If it does not resume within that timeframe, bets are refunded at odds of 1.00;
• Errors that are also corrected: if we detect an error in the result of a settled bet, we will perform the corresponding recalculation. If this results in a negative balance, you will not be able to continue betting until you top up your account.

These rules not only protect the integrity of the system but also help you play with clarity.

There are rules in place to protect both the house and the players, defining the legal landscape of online gaming. These rules are not optional; if you ignore them, the system reserves the right to shut you out. Here are some of the most important ones:

• Minimum age requirement: If you do not meet the legal age requirement for your jurisdiction, you cannot play;
• Territorial responsibility: Using the site from a country where online gambling is illegal is the player’s sole responsibility;
• Restricted countries: If you are located in the United States, Canada, the United Kingdom, or any of the more than 20 countries on the blacklist, you cannot register or make deposits;
• Provider restrictions: Certain games from brands such as NetEnt or Guns N’ Roses are unavailable in specific countries, even if you are otherwise able to use the site;
• Prohibition of conflict-of-interest bets: Bets from individuals involved in the events (players, referees, club owners, etc.) are not accepted;
• Fraud penalties: If you engage in multi-accounting, use bots, or abuse the system, the company may void your bets, close your account, and withhold your winnings;
• Retroactive cancellation: If a violation of these rules is discovered at any time, 1win may take action regardless of how much time has elapsed;
• No representation allowed: If you place bets on behalf of someone else or represent another bookmaker, your account will be closed and your winnings withheld.

Although online gaming seems accessible from anywhere, more than 40 countries are fully or partially excluded from certain services, games, or jackpots. Before placing a bet, it is worth checking if you are on the list.

Opening a 1win account involves establishing a real contract, with clear terms and consequences for non-compliance. The following rules will help you understand what registering and what we expect from you from the very beginning:

• Registration is required: To access our site’s services, you must register, either through the quick registration option or by completing your personal information. Registration can also be done through the 1win Chile app, available for mobile devices;
• Real email address: You must enter a valid email address;
• Identity verification: 1win may ask you for documents to confirm your identity. If you do not provide them, your account may be suspended or blocked;
• Keep your information up to date: If your personal information changes, you must update it in your profile. Failure to do so may result in your account being blocked or payments being canceled;
• One account per person: You can only have one active account. Duplicate accounts will be canceled and will result in the loss of bets, deposits, and winnings;
• Profits at risk: If you trade with duplicate accounts, the company may reclaim any profits or bonuses received, and you are obligated to return them if we request it;
• 24/7 support available: If you have any questions during registration, you can contact our online support or by phone at 8 (800) 301-77-89, at any time.

Complying with these rules protects you and strengthens the security of our system.

Depositing and withdrawing funds may seem like a simple process, but in the 1win ecosystem, every step is backed by rules to protect your experience and our platform. These are the most relevant conditions:

• You can only deposit from accounts or cards that are in your name;
• We don’t set a minimum deposit; it depends on the method you choose;
• To withdraw funds, you must have wagered at least 100% of the value of each deposit;
• We reserve the right to block your account and cancel payments if we detect suspicious activity or fraud;
• Funds not used for gambling may be subject to fees if withdrawn;
• If the requested withdrawal is up to CLP 59,018, the estimated processing time is 1 to 60 minutes. For amounts exceeding this, it may take up to 5 days;
• If you make a withdrawal exceeding CLP 590,186 or its equivalent, you will need to verify your identity with official documents;
• If you win more than CLP 59,018,635, we can set a personalized daily withdrawal limit for you.

Please note that your gaming account is not a bank account. Therefore, it does not earn interest, is not insured, and is not subject to standard financial protection regulations.

Every name, document, or email you entrust to us is part of a system designed to protect you and ensure a secure experience. These are some of the rules we apply when processing your information:

• We process your personal data only with your consent and for purposes clearly defined in the Agreement;
• We never share your information with third parties, except with employees or internal systems that require it to improve the service;
• Storing your data is done in strict accordance with our privacy policy and current legislation;
• All correspondence you send us is archived to ensure traceability of any request or interaction;
• Only authorized and trained personnel have access to your data, under strict confidentiality protocols;
• We reserve the right to process your information to comply with specific legal or regulatory obligations.

One fact not to be forgotten: every action related to your data in 1win goes through security filters and total control.