Privacy Policy

Knowing exactly what information is collected is part of the control you have when using our site. We only collect the data necessary to operate efficiently, provide a secure service, and comply with the regulations governing online gaming activities.

This is the information we store at 1win:

1. Data provided to us directly:
   • Contact details (during registration, support, or inquiries);
   • Identity documents (for verification and anti-fraud processes).
2. Automatically collected data:
   • IP address, device type, browser, and operating system;
   • Site activity (pages visited, transactions, history);
   • Technical information via cookies, Google Analytics, and similar tools.
3. Data obtained from third parties:
   • Trusted providers: payment services or public sources.

Data collection on our website aligns with international data protection practices, and its use is strictly limited to operational purposes.

At 1win, personal data is not stored without a purpose; each piece of data serves a specific function within the system:

1. Verify your identity and comply with legal requirements.
2. Process deposits, withdrawals, and transactions on your account.
3. Provide technical support and resolve operational inquiries.
4. Send relevant notifications regarding your activity.
5. Prevent fraud and unauthorized transactions.
6. Comply with internal security and control policies.
7. Improve site performance through usage analysis.

The use of your data adheres to the principles of purpose, proportionality, and confidentiality, as required by personal data protection regulations.

Our betting site transfers our players’ personal data only when strictly necessary. Each action is subject to technical, legal, and contractual controls.

Data may be transferred in the following cases:

• To providers of essential technical services;
• To financial institutions for transaction processing;
• To regulatory authorities as required by law;
• To fraud prevention and identity verification systems;
• To strategic partners, under confidentiality agreements.

Each transfer is executed under security protocols and in compliance with international regulations to protect your information at all times.

At 1win, we implement technical and organizational measures to safeguard your personal data from the very first click to the final logout.

Here are some of the safeguards protecting your information:

• Data encryption: we use the TLS protocol to encrypt all information being transmitted and backed up;
• Access restriction: only authorized personnel have access to your data, subject to strict internal controls;
• Network protection: our infrastructure is protected by firewalls, intrusion prevention systems, and network segmentation;
• Secure data centers: we operate using servers hosted in facilities with 24/7 surveillance and multiple physical layers of security;
• Continuous monitoring: our security team analyzes all system events and alerts in real time to anticipate any threats.

Notably, our security policies are aligned with the industry’s most rigorous standards, in compliance with international regulations such as the GDPR.

We are committed to responsible data storage, providing tools that allow you to take control as well.

The retention period depends on several factors:

• You can delete your data at any time from your account;
• Upon closing your account, data is retained for up to 5 years, as required by regulations;
• Certain information is retained for a longer period if there is a legal or business reason, such as fraud prevention measures or voluntary self-exclusion;
• We offer features to modify or delete specific content, such as profile data or chat messages;
• Deleted data is securely erased or retained in anonymized form.

This process is designed to protect your privacy without compromising security, regulatory compliance, or service continuity.